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“RE: Knowledge Management, Meta Data, and the Organization”

From: Seth Dillingham In Response To: 1247  RE: Knowledge Management, Meta Data, and the Organization
Date Posted: Wednesday, October 31, 2001 10:59:00 AM Replies: 2
   
Enclosures: None.

On 10/31/2001 at 12:41 AM, Donald W. Larson wrote:

>Take any two people give them some sample material to read that is of
>moderate complexity. Add keywords if you like. Afterwards ask the two
>people to provide the knowledge they gained from the experience. I
>suspect you'll get two different answers. Mind you, I'm not saying the
>human brain can't correlate and derive some commonality between the
>summaries, I'm saying getting a computer to do that is almost impossible
>right now.

That's an interesting point, and you're right that people would come up with different keywords and different summaries. That doesn't matter, though! As long as they're actually trying to provide a few valid keywords, or a decent summary, they've provided some important metadata.

Also, I'm saying the authors of the material should also be the athors of the keywords (or whatever other meta data). Granted that's not always possible, but they certainly have the best chance of providing the most useful meta data.

The point I was trying to make (which apparently didn't come across very clearly) was that some very small improvements -- even a single meta data field -- can make a significant improvementin an organization's attempts to convert acquired information to shared knowledge. The largest improvements will result from minimal effort. Dramatic, expensive systems incorporating AI will probably improve the situation more than those simple changes, but I think that in most situations the relative difference couldn't possibly justify the massive expenses.

Seth


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