“RE: ratio of users to tech support staff”

On 1/20/2002 at 5:24 PM, Jeff Cheney wrote:

>When I worked in Quark's technical support department we had a ratio
>of 1 technician per 5000 customers. But that was ten years ago --
>before the web took off.

Excellent, thank you. It's great to get a real answer to that question!

The web could improve that metric somewhat, I think. I wonder what Quark's current ratio is.

Unfortunately Radio is entirely different from XPress. It's much deeper, and much less expensive. The number of things that "Curious George User" could do to Radio to mess it up is... well, there's really no limit.

Seth