“Sometimes the Users Scare Me”

A Conversant user recently asked me to custom-configure one of his sites, because he wants to do something that isn't available via the web-based configuration.

Why not? Because we never saw anybody wanting to do this. We've never done it, never tested it.

I set it up for him, but I'm still experiencing heart palpitations.

In fact, I actually told this client that if he doesn't report every little problem to me, I won't be held responsible if it hoses his entire site, and he'll have to pay for my time to fix it. (As long as he reports every little problem, I should be able to stop him before he does anything fatal. That's the plan, anyway.)

(My previous post actually started out as this one, believe it or not. It morphed, big time, and then I realized that this one still needed to be written!)