One of the facts of providing web hosting services is that, when a client takes care of registering their own domain name, it's not our fault when the client then ignores the renewal notices from the registrar and the domain is then put on hold.

On the other hand, the drawback is that they still think it is our fault. Even after we explain the situation, they still think we're being shifty, somehow. Not sure how, but definitely shifty. ;-)

Seriously folks, if you have a few dollars, renew your domains for as long as you can possibly afford to. Going year to year just isn't worth the hassle, and it's a lot better than losing control of your domain when you forget to renew.